SaaS & Startups•In production

Omnichannel

Unified messaging inbox

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Client

Omnichannel

Period

2026 — present

Region

MENA

Core Architecture

React • TypeScript • Tailwind CSS

https://omnichannel.internal.ressan.ventures

Verified Production Build

Case Study

A messaging workspace that brings website chat, WhatsApp, Instagram and Messenger into one inbox, and connects those conversations to CRM records and Desk tickets.

Ressan's role

Full-stack product engineering

Capabilities

Industry

SaaS & Startups

System state

In production · running now

What was built

A shared inbox with conversation history, internal notes and bulk actions
A website chat widget and integrations for WhatsApp, Instagram and Messenger
Agent availability, skills-based routing and queue management
Visitor and company profiles with identity matching and scoring
WhatsApp templates, broadcasts and campaign-management flows
CRM record linking and conversion of conversations into Desk tickets

Evidence

No sourced metric on this project.

We shipped this system, but we do not have a measurement we can attribute to it. Rather than estimate a percentage, here is the scope in full — which is a claim you can check with the client.

Delivered

2026 — present

Engagement window recorded for this system.

Surface area

6 modules

Distinct things built, listed on this page.

Stack

15 technologies

Taken from the project's own dependency manifest.